USA

USPS First-Class Mail Parcel + Delivery Confirmation
2-5 business days

Canada

Standard flat rate shipping service
Ontario/Quebec: 1-4 business days
Other provinces: 3-7 business days

International*

USPS Priority Mail International
6-10 days

* international clients may be subject to duties and taxes of their respective country.

Your personal/financial information is safe.

We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep all of your order, billing, and shipping information secure.

Your transactions are secure.

When you enter the checkout process, you are moving into the secure area of our site. You will notice that your page address (URL) will change from http to https. Should any unauthorized charges appear on your credit card as a result of shopping on our website, you must notify your credit card provider in accordance with its reporting rules and procedures.

For your convenience we accept the following payment options:

• Visa
• MasterCard
• American Express
• Discovery Card
• Paypal

Other payment options may be available for international clients and will be offered on the NML Site at the time of purchase. To better protect your information, we require the billing information that you provide match the billing address of the credit card used during the purchase of your order. In the event that this information is not an exact match, your order will be delayed or cancelled. In addition, if your order is shipped to an address other than the billing address, we will require the VCode number located on the back of the credit card to avoid delays in processing. Prices are subject to change without notice.

Damaged Products or Wrong Item Received?

Don't worry, we'll take care of it! Please contact our customer service department at 1-888-629-NANO(6266) or send an email to customerservice@thenanodots.com to avoid waiting on the phone during busy periods.

30 Day Money Back Return Policy

Our goal is to provide you with an easy and worry free online shopping experience. We will gladly refund your order for any unopened merchandise less shipping fees plus a 20% restocking fee. However, we will only accept returns within 30 days of the original purchase.

Need To Return An Item?

1. Print out a return form.
2. Collect the item(s) you wish to return (please be sure to include all packaging and labels) and place in the original shipping box if you still have it, or an appropriately sized box. Be sure to package the items so that they arrive intact.

Please note: Items MUST be in complete resalable condition, in the original packa ing with all packaging complete otherwise a credit will not be issued.

3. Fill out the information requested on the return form and put it in the box.
4. Place your item(s) in the shipping box.
5. Go to your local Post outlet or courier of choosing, you will be responsible for return shipping charges, be sure to get a tracking number.

Please note: We will refuse any packages sent COD. Be sure to pay for your return shipment at the time you send it.

Resolution: You can expect that your return will be resolved within 10 business days of receipt of your return. Once the product has been received and is determined to be in resalable condition a refund will be credited to your credit card.